No, we offer you free delivery and we take care of the return shipping costs. You can contact us by email at rosa@rosamaitea.com and we will send you a prepaid Colissimo label to send us back the jewel you no longer wish to keep.
Once your order has been confirmed, you will receive a confirmation email
with instructions on how to track your package. We ship your order by
Colissimo, with insurance covering the value of your jewel.
Send us an email at rosa@rosamaitea.com, and we will provide you with the necessary information. The process is simple and free of charge if the request is made within 14 days of receiving your order. Once we have received and verified the returned products, along with their pouch and original box, we will proceed with the refund to the payment method you used for your order
We accept all major payment cards in circulation in Europe, including Visa, Mastercard and American Express. We also offer payment via PayPal.
Yes, all transactions are completely secure. Credit card payments are processed by our partner Stripe, which holds PCI1 certification, the highest level of security available on the Internet. Your personal data is encrypted and NEVER passes through our servers.
No, we do not keep them. However, be sure to check that this information is not stored in your internet browser.
In this case, your order will not be validated.
We only use your personal data to provide you with the best possible service. If you allow us to do so, we will store and protect it for your future purchases. You can view our privacy policy here
Our jewelry is designed in Paris
and manufactured in Mumbai, India, in a family-run workshop that has passed on
the artisanal know-how in jewelry from generation to generation. This
workshop holds a certificate from the Responsible Jewelry Council (RJC), an
international organization that certifies the best practices of companies in
the gold or diamond supply chain, from mine to distribution.
The gold we use comes from recycled jewellery from all over the world. Diamonds are also recycled. As for gemstones, such as spinels and garnets, they can be traced back to various mines in Tanzania (Tunduru, Mahenge, Merelani, etc.).Tags: The traceability of gemstones is still not widespread in the jewellery sector, and the origin of these stones often lacks transparency. The chains and strollers of our jewellery are made in Italy. At this time, we do not know the origin of the gold used in these products, as chain and primer factories do not use recycled
gold. We are currently looking for manufacturers of recycled gold chains. If you know of any, don't hesitate to contact us!
We recommend that you choose a size smaller than your usual size (for example, if your usual size is 54, the ideal size for your ring will be 53). Detailed information can be found in our size guide.
The name Rosa is that of the mother of Patricia, the creator of the brand, who died in January 2020, the month in which the idea to create Rosa Maïtea was born. Maïtea means "the beloved" in Basque, the language of Patricia's region of origin, the Spanish Basque Country. This name pays tribute
to his mother and to all mothers in the world.
Rosa Maïtea is a very new company, but we will be delighted to receive your motivated applications. Contact us at rosa@rosamaitea.com
If you value our brand and want to join forces with us to contribute to a better world, you can contact us at rosa@rosamaitea.com.
This commitment guides all our decisions, without exception. Transparency and honesty are at the heart of our DNA, and we transparently inform you about what we do and how we do it. We are determined to be transparent and committed to everyone involved in the creation of Rosa Maïtea
jewelry.
Here are our ethical commitments.
Reducing the impact of production by only making pre-order jewelry, without unnecessary stock.The use of high-quality recycled raw materials, such as gold and diamonds. The use of handmade recycled fabric pouches and recycled cardboard boxes, with FSC-labelled paper. A 2-year warranty on our
jewelry, taking into account product responsibility. Honest and transparent communication to share our actions and progress. We are aware that there is still a long way to go to achieve full transparency and maximum respect for nature. However, we are determined to change the norms of the jewelry industry and take you on this journey.
You can contact us by e-mail at rosa@rosamaitea.com or by phone/WhatsApp on +33 (0) 6 81 48 71 74.
Our products are mainly available on our website. You can also find them on Instagram and in pop-up shops. If you want to try the jewel of your dreams, you can make an appointment in our showroom in Paris.Do not hesitate to subscribe to our newsletter to receive the latest news on the homepage of our website.
To maintain the shine of your jewelry, we recommend cleaning the stones about every 3 months by soaking them in warm water with a little dishwashing liquid overnight. Then, gently scrub them with a very soft toothbrush. If you want to restore the original shine of your jewel, you can have it polished and rhodium-plated. Contact us, and we will provide you with the right addresses to do this.
We offer a two-year warranty. In these cases, we take care of the shipment of the jewelry, its repair and the return shipment. You can contact: rosa@rosamaitea.com
Yes indeed we guarantee your jewelry for 2 years for all manufacturing aims.
